Refund Policy
14-day money-back on every plan · study guides are a final sale
Full refund within 14 days. No questions.
If a ASWB Master premium plan isn’t working for you, email us within 14 days of purchase and we’ll refund the original payment method in full. You don’t need to justify the request, and there is nothing carved out of it.
iOS app subscriptions
The ASWB Master iOS app is not released yet. When it is, it will be a separate product, billed by Apple through the App Store. Cancellations and refunds for an app subscription are handled by Apple — not by us — through your Apple account (Settings → your name → Subscriptions, or reportaproblem.apple.com). This policy covers website purchases charged by Dodo Payments only; a website purchase and an app subscription are independent and do not unlock each other.
1. The window
The 14-day clock starts on the date of the original charge shown by Dodo Payments. A refund request submitted on day 14 still counts — a request submitted on day 15 does not, unless a specific exception applies (see section 4).
2. How to request a refund
Email support@aswbmaster.com with:
- The email address on your ASWB Master account
- The order ID or approximate purchase date
- A brief reason (optional — helps us improve, does not affect eligibility)
Most requests are confirmed within one business day.
3. How long it takes
Refunds are processed to the original payment method:
- Cards: typically 5–10 business days to appear on your statement
- Wallets: usually within 48 hours
- Bank transfers: up to 14 business days depending on your bank
4. Beyond the 14-day window
Refunds outside the 14-day window are generally not granted. Exceptions include:
- Duplicate charges or billing errors — always refunded
- Service outage that materially prevents you from using a paid feature for more than 7 consecutive days — prorated refund at our discretion
- Fraud / unauthorized payment — reported via support@aswbmaster.com and handled by Dodo
5. Study guides are a final sale
The ebooks are not refundable. A study guide is delivered in full the moment you pay — the complete PDF and EPUB, permanently downloadable — and there is no version of “returning” a file you already have.
So the check happens before you pay rather than after. Every guide has a free sample: a complete lesson and every practice question that follows it, with their full explanations, exactly as they appear in the book. Read it first. Nothing in it is abridged.
This applies to the books only. The platform plans keep the full 14-day guarantee above, unchanged.
Two things we will always put right: a duplicate charge, and a file you cannot download because something is broken at our end. Tell us and we will fix it or refund it.
The PDF carries a watermark naming the account it was issued to. Please do not redistribute it.
6. What happens to your account
Once a refund is issued, premium access for the refunded plan is revoked. Your study history, practice questions, and bookmarks remain on the account so you can repurchase later without starting from zero.
7. Chargebacks
Please reach out to us before initiating a chargeback. Chargebacks carry fees for both sides and often take 90+ days to resolve — a direct refund is usually completed within two business days.