14-day money-back on every plan · no carve-outs
If a ASWB Master premium plan isn’t working for you, email us within 14 days of purchase and we’ll refund the original payment method in full. You don’t need to justify the request, and there is nothing carved out of it.
The ASWB Master iOS app is not released yet. When it is, it will be a separate product, billed by Apple through the App Store. Cancellations and refunds for an app subscription are handled by Apple — not by us — through your Apple account (Settings → your name → Subscriptions, or reportaproblem.apple.com). This policy covers website purchases charged by Dodo Payments only; a website purchase and an app subscription are independent and do not unlock each other.
The 14-day clock starts on the date of the original charge shown by Dodo Payments. A refund request submitted on day 14 still counts — a request submitted on day 15 does not, unless a specific exception applies (see section 4).
Email support@aswbmaster.com with:
Most requests are confirmed within one business day.
Refunds are processed to the original payment method:
Refunds outside the 14-day window are generally not granted. Exceptions include:
Once a refund is issued, premium access for the refunded plan is revoked. Your study history, practice questions, and bookmarks remain on the account so you can repurchase later without starting from zero.
Please reach out to us before initiating a chargeback. Chargebacks carry fees for both sides and often take 90+ days to resolve — a direct refund is usually completed within two business days.
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